These are the terms which apply to the contract in relation to your booking of a Jersey Heritage Holiday Let. For the purpose of these terms, you (the person making the booking) are referred to as the ‘Guest’ (or ‘Guests’), ‘you’ and/or ‘your’.
Please take the time to read these terms carefully as they explain important information, such as terms of cancellation, security deposits and other important information.
- Your booking must be for holiday purposes only. You may not sublet the property or use it for weddings or parties, unless otherwise approved by Jersey Heritage (JH).
- Arrival and departure: the property will be available to you from 3pm on the first day of the booked letting period. All Guests and occupiers, luggage, property, vehicles etc. must vacate the property and associated land completely by 10.00 am on the last date of the letting period. If a Guest (or their guests) fails to vacate the property or associated land by this time, JH reserve the right to deduct an amount from the security deposit to cover the extra period of occupation and any extended or delayed cleaning arrangements caused by the delay.
- The number of people sleeping at the property must not exceed the number stated on the booking form.
- The lighting of fireworks on land surrounding the site, the use of candles and smoking inside the property are strictly prohibited.
- No tents, marquees or other temporary structures may be erected on land surrounding the property.
- Dogs are allowed at Barge Aground, Fort Leicester, Kempt Tower, Fishermans Cottage and La Crête Fort only; they must be supervised at all times and are not permitted to go on the furniture. Dog waste must be cleared from the surrounding area in an appropriate manner. The grounds are checked before and after each booking and if dog waste is not cleared, we will charge an additional fee, deducted from the security deposit.
- Our properties are important historical sites with many original features. They do not have many of the health and safety features required of modern buildings, it is therefore essential that you and your guests behave responsibly, and that children are supervised at all times. Our properties are fitted with smoke alarms and fire extinguishers.
- Vehicles may only park in the designated area.
- Should there be a disturbance at one of our properties or should local residents be affected as a result of your stay, then your hire may be terminated resulting in the loss of your hire fee. In this instance it is not the responsibility of Jersey Heritage to provide alternative accommodation.
- Any problems whilst you are staying at the property or grounds for complaint should be reported immediately to a member of the Jersey Heritage Lets team or the site supervisor. We will endeavour to address any issues as soon as is reasonably possible. Failure to do so will prejudice a claim irrespective of its merits.
- Although all information regarding prices, availability and on-site facilities are correct at the time of going to print, we reserve the right to change any details contained in published information at any time.
- Fifty per cent of the total hire price is required as a non-refundable deposit upon booking. The full balance is due two months prior to your arrival. Should your booking commence within two months prior to your arrival then the full amount is required upon booking.
Once we have received your booking, the deposit payment has been received and a
confirmation sent, a contract has been entered into that includes all of the listed conditions.
Payment of all required amounts when they are due is the essence of the contract. - An initial enquiry over the telephone or via email does not constitute a booking. A
booking is firm when full payment of the deposit has been received and confirmed to you in writing. - When you make a booking, you declare that you are over 25 years of age and will be present for the duration of the hire. You have full responsibility for all persons who will use the property during the period booked, and affirm that you have read and fully understood our terms and conditions.
- We will not accept bookings on behalf of another individual – for example, a parent hiring on behalf of their teenage child or a member hiring a property for a non-member.
Data Protection
Jersey Heritage collects and processes the personal data that you submit as part of your booking or enquiry for a number of purposes, including the following:
- To respond to your enquiry
- To process your booking as part of our contract with you
- As part of our legal obligations, e.g. for health and safety purposes
- To enforce our rules and policies
- To comply with orders/requests received from public and regulatory governmental and judicial bodies, e.g. States of Jersey Police for emergency response and anti-social behaviour
If you give your consent, we will also use your personal data to contact you and notify you of any special events, organisational developments and promotions offered by Jersey Heritage.
You can remove this consent for marketing at any time by contacting enquiries@jerseyheritage.org or simply unsubscribing from our e-shots.
Storage of Personal Data
Data is stored electronically off-site by a third-party data storage provider. To ensure that your personal information receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal information is treated by those third parties in a way that is consistent with, and which respects, the law on data protection.
Your data will not be disclosed to any other ‘third party’ unless required by statute or by obtaining your express approval.
For more information please see the Jersey Heritage Privacy Policy or contact dpo@jerseyheritage.org
