GENERAL
1. Your booking must be for leisure purposes only. The property must not be used for business purposes (except by prior special arrangement) or for gatherings, such as weddings or parties. The use of tents or accessing the property by motor vehicles (except by prior special arrangement) is not permitted.
2. You may not access the Tower interior unless accompanied by an accredited guide. When traveling out to the Tower or returning to shore, the group must travel together with the guide.
3. All bookings are subject to an accredited Jersey Heritage guide being available to accompany your group. JH will allocate guides to all bookings. In the unlikely event a guide is not available for your booking, your booking will be cancelled by JH with as much notice as possible. We shall refund all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.
4. The number of people sleeping in the property must never exceed seven, including the guide – the maximum in the property information. Children under 11 years of age are not permitted to stay overnight in the Tower.
5. No fireworks shall be taken onto, or let off from, the property.
6. While the information in our price list is correct at the time of going to print, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into any contract.
7. Smoking is not permitted within the property.
8. Only those listed on the booking form are permitted to enter the Tower.
SAFETY
9. You will be sent information on where to meet your guide in order to walk out to the Tower. Jersey Heritage is not responsible for anyone who tries to access the Tower without the guide.
10. Due to the location of the property and nature of tidal currents in that area swimming is not permitted.
11. No pets are allowed at the property.
12. You are expected to clean the Tower and remove all waste including used toilet waste bags before your departure.
13. The Tower is not a suitable destination for all. You may be required to lift your personal belongings up to the tower and access is via steep steps and rocks.
14. Requests by the guide must be respected at all times.
15. The guide will give you a full safety and orientation briefing.
CONTRACT AND WARRANTIES
16. Once we have accepted your booking and payment then required, a contract has been entered into, which includes these conditions. Payment of all required amounts when they are due is the essence of the contract.
17. When you make a booking you declare that you are over 25 years old, accept full responsibility for all persons who will use the property during the period booked and have read all the relevant parts of this document.
BOOKINGS
18. An initial inquiry over the telephone or email does not constitute a booking. A booking is online confirmed when full payment has been received and confirmation sent via email.
19. Hirers must submit a completed group detail form with their booking and signed disclaimers from each member of their group.
PAYMENT
20. We accept Switch, Maestro (issued in the UK), Visa and MasterCard. All payments are in sterling.
LOSS OR DAMAGE
21. When you book, you agree to indemnify us against all loss and damage arising (including
unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person, and, without limitation of the foregoing, to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning.
22. We shall not be responsible for any loss, or damage to any belongings, or injuries sustained by you or any member of your party.
CANCELLATION
23. If you cancel a booking for any reason, you must notify us in writing, by post or by fax only. The following cancellation charges will apply:
Within 90 days:
Fifty per cent refund
Less than 90 days: no refund
In addition, you will be responsible for any travel costs incurred by you in relation to the booking. We do not operate a cancellation insurance scheme and strongly recommend that you ensure your own appropriate cover.
24. The guide has a right to cancel at any time for safety reasons. If this happens, we will endeavour to transfer your booking to a new date.
25. We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work, due to there not being a guide available or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event, we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.
26. Stays at the Tower are only permitted when the tide and weather allow safe and manageable access. Stays may be cancelled if weather and sea conditions are forecast outside safe operational limits. The guide’s decision will be final. If your stay is cancelled due to weather conditions, we shall refund in full all money received for the booking.
27. We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any inquires about the likelihood of, or providing any information to you about, any such works or activity.
ACCESS
28. Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can.
29. Access to the Tower platform is available to the public at any time.
Data Protection
Jersey Heritage collects and processes the personal data that you submit as part of your booking or enquiry for a number of purposes, including the following
- To respond to your enquiry
- To process your booking as part of our contract with you
- As part of our legal obligations, e.g. for health and safety purposes
- To enforce our rules and policies
- To comply with orders/requests received from public and regulatory governmental and judicial bodies, e.g. States of Jersey Police for emergency response and anti-social behaviour
If you give your consent, we will also use your personal data to contact you and notify you of any special events, organisational developments and promotions offered by Jersey Heritage.
You can remove this consent for marketing at any time by contacting
enquiries@jerseyheritage.org or simply unsubscribing from our e-shots.
Storage of Personal Data
Data is stored electronically off-site by a third-party data storage provider. To ensure that your personal information receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal information is treated by those third parties in a way that is consistent with, and which respects, the law on data protection.
Your data will not be disclosed to any other ‘third party’ unless required by statute or by obtaining your express approval.
For more information please see the Jersey Heritage Privacy Policy or contact dpo@jerseyheritage.org
